How to make a claim


Here to help when things go wrong.

From emergency assistance with a water leak to legal advice about your home such as a neighbourly dispute.
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We're your first point of contact

Domestic Emergency Helpline – 0800 300 684 
Call us 24/7, 365 days a year. We'll provide you with up to £200 home emergency assistance as standard, if you use our authorised tradespeople.

Freephone Legal Advice Line – 0800 300 688
Our friendly team of legal experts are on hand 24/7 to offer you free and confidential advice on a range of personal and domestic legal matters.

Calls may be monitored and recorded.

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Are you covered?

Before you get in touch, make sure you've checked the following:

Your policy schedule - it's easy to forget the cover you bought so take a moment to check the document we sent you when you bought your home insurance. It contains your unique policy number and the personal details you gave us.

Your policy cover excesses - your policy schedule lists the excesses payable if you make a claim. Have you investigated the repair or replacement cost? Is it worth making a claim?

It's easy to make a claim.

We've made our claims process easy so that you can concentrate on getting on with day-to-day life.
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Tell us what's happened

If you need to make a claim, it's a good idea to have your policy schedule to hand and to note down the details of any damage. It helps us to process your claim as quickly as possible. You can register your claim below or by calling 0330 100 7783 to speak to us.

If you need to make a water leak, oil leak or fire damage claim, call our dedicated team of specialist claims handlers on 0800 316 8089 (during extreme weather events service may vary). 
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What happens next?

Once you've registered a claim, a claims handler will keep you updated on progress. Depending on the claim, we can also put you in touch with our authorised tradespeople.

We're here to help

If you have any queries about your policy or want to check the progress of your claim, call us on 0330 100 7783 - calls may be recorded and monitored.

Frequently asked questions

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