How to make a claim

Here to help when things go wrong.

From a water leak to legal advice, such as a dispute with your tenants.

We're your first point of contact

Claims & Emergency Helpline – 0330 102 4098
Call us 24/7, 365 days a year to speak to one of our advisers. If you've added Home Emergency (an optional extra) to your policy, we’ll pay up to £1,000 to cover the cost.

Freephone Advice Line – 01455 255105
Our advice line puts you in touch with a highly qualified expert who can offer assistance on a wide range of issues from legal or tax advice, to health and safety issues.


Are you covered?

Before you get in touch, make sure you've checked the following:

Your policy schedule - it's easy to forget the cover you bought so take a moment to check the document we sent you when you bought your landlord insurance. It contains your unique policy number and the personal details you gave us.

Your policy cover excesses - your policy schedule lists the excesses payable if you make a claim. Have you investigated the repair or replacement cost? Is it worth making a claim?

It's easy to make a claim.

We've made our claims process easy so that you can concentrate on getting on with day-to-day life.

Tell us what's happened

If you need to make a claim, it's a good idea to have your policy schedule to hand and to note down the details of any damage. It helps us to process your claim as quickly as possible. To submit your claim, call us on 0330 102 4098.

Call our dedicated team of specialist claims handlers on 0330 102 4098 (during extreme weather events service may vary).  Calls may be recorded and monitored. 

What happens next?

Once you've submitted a claim, a claims handler will keep you updated on its progress. Depending on the claim, we can also put you in touch with our authorised tradespeople.