Before you get in touch, make sure you've checked the following:
Your policy schedule - it's easy to forget the cover you bought so take a moment to check the document we sent you when you bought your home insurance. It contains your unique policy number and the personal details you gave us.
Your policy cover excesses - this is the amount you have to pay towards claims you make. Your policy schedule lists the excesses payable. Different types of claim may have different excesses.