How to make a car insurance claim

Find out who you need to contact:

hands around a mug of tea

Has anyone been injured?

If you've been involved in an accident or collision in which anyone is injured, please call us on 0800 300 252 (open 24/7 for emergency recovery).

If you're a SMART WHEELS customer please call us on 0345 072 4422.

If there aren't any injuries or your claim is for theft, fire, vandalism, flood or storm, you can submit your claim below. 

If you've been hit by an identified uninsured driver, you won't lose your no claim discount or have to pay an excess.

silver car travelling down hill

Need help now?

Have you broken down?
If you have breakdown cover included with your car insurance, call 0330 102 3621 (open 24/7) for assistance. If you're a SMART WHEELS customer please call: 0800 900 988.

Windscreen or window claim?
For a damaged windscreen or window, call Autoglass on 0800 731 3172​ (open 24/7) or book a repair appointment.

It's easy to make a claim.

If you've been in an accident or your car has been damaged, you can make and check on the progress of a claim.
red car going through flood water

Tell us what's happened

If there aren't any injuries or you need to make a theft, fire, vandalism, flood or storm claim, you can submit the details below.

If you use our repairer network, you'll benefit from a local garage, a courtesy car and online tracking of your car's repairs plus a lifetime guarantee on repairs.
open car boot containing picnic items

What happens next?

After you've registered a claim, our team of experts will work hard to help you get you and your car back on the road. Our comprehensive cover include a courtesy car as standard, and a lifetime guarantee on all repairs if you use one of our recommended repairers (excludes a write-off).

Have you broken down?

What are you covered for?

Before you get in touch, you might find it helpful to check the following:

Your policy schedule - it lists who is insured on your policy, the cover options you chose, your unique policy number and the personal details you gave us.

Your policy cover excesses - your policy schedule lists the excesses payable when you make a claim. 

two people sat in car

Be prepared for the unexpected

Accidents are upsetting. When you find yourself involved in one, you can easily forget to note down the details required to make a claim.

We're here to help

If you have any queries about your policy or want to check the progress of your claim, call us on 0330 102 3630. ​If you're a SMART WHEELS customer call us on 0345 072 4422. Calls may be recorded and monitored.

Need help?